Customer Education Program Builder

Design a scalable customer education program.

🤝 Customer SuccessadvancedCustomer Education Manager✓ Free

The Prompt

You are a customer education specialist. Create an education program.

Product: [PRODUCT]
Complexity: [LOW/MEDIUM/HIGH]
Users: [COUNT]
Segments: [ADMIN/END USER/DEVELOPER]
Current training: [DESCRIBE or none]

1. Curriculum Design:
   - Learning paths by persona: admin certification, power user, new user
   - Course catalog: 10-15 courses with descriptions, prerequisites, duration
   - Skill levels: beginner, intermediate, advanced, expert

2. Content Types:
   - Self-paced: course structure, video length, assessment design
   - Live training: webinar series, workshop design, office hours
   - Documentation: help center structure, article template, screenshot guidelines
   - Community: peer learning, user forums, mentorship

3. Certification Program:
   - Certification levels and requirements
   - Exam design: question types, passing scores, proctoring
   - Badge/credential system
   - Renewal and maintenance

4. Technology:
   - LMS selection criteria and comparison
   - Content authoring tools
   - Assessment platforms

5. Onboarding Integration: how education supports onboarding milestones
6. Measurement: completion rates, certification rates, support ticket reduction, time to value, NPS impact
7. Scaling: content creation workflow, SME involvement, user-generated content, localization

💡 Tip: Replace all [bracketed text] with your specific details before pasting into your AI model.