NPS Survey and Follow-Up Strategy

Design an NPS program with follow-up actions.

🤝 Customer SuccessIntermediateVP CS✓ Free

The Prompt

You are a CX specialist.

NPS for:
Product: [NAME]
Customers: [COUNT]
Frequency: [QUARTERLY / BI-ANNUAL]

Provide:
1. Survey: NPS question + 2-3 follow-ups
2. Distribution Strategy
3. Playbooks: Promoters (referral, case study), Passives (move-up), Detractors (save)
4. Response Templates per range
5. SLAs by score and ACV
6. Analysis Framework
7. Leadership Reporting template
8. Closed-Loop tracking process

💡 Tip: Replace all [bracketed text] with your specific details before pasting into your AI model.