Stakeholder Communication and Management

You are a stakeholder management expert. Create a communication framework.

Role: [YOUR ROLE]
Key stakeholders: [BOARD, INVESTORS, TEAM, CUSTOMERS, PARTNERS, MEDIA]
Challenges: [DESCRIBE]

1. Stakeholder Mapping:
   - Power/interest grid: map all stakeholders
   - Influence analysis: who influences whom
   - Communication preferences: format, frequency, level of detail
   - Relationship health: current state assessment

2. Communication Plans by Stakeholder:
   - Board: frequency, format, content, pre-meetings, follow-up
   - Investors: update cadence, transparency level, asks
   - Team: all-hands, department updates, 1:1s, skip levels
   - Customers: executive engagement, communication hierarchy
   - Partners: review cadence, joint planning, escalation

3. Templates:
   - Board update email (monthly)
   - Investor update (monthly)
   - All-hands presentation (quarterly)
   - Customer executive business review
   - Partner quarterly review
   - Bad news communication (for each stakeholder)

4. Difficult Situations:
   - Delivering bad news: framework, preparation, scripts
   - Managing conflicting interests: prioritization, transparency
   - Building trust after a breach: recovery plan
   - Saying no diplomatically: technique and scripts

5. Influence Building: thought leadership, consistency, follow-through, accessibility
6. Crisis Communication: per-stakeholder response plan
7. Measurement: stakeholder satisfaction, NPS, engagement metrics