SaaS Metrics and Reporting Framework

Create a comprehensive SaaS metrics and reporting framework for [Company] at [ARR Level]. Include: 1) Core SaaS metrics definitions — ARR/MRR (new, expansion, contraction, churn), Net Revenue Retention, Gross Revenue Retention, Logo Retention, CAC (blended, by channel), LTV, LTV:CAC, Payback Period, Gross Margin, Rule of 40, Magic Number, Burn Multiple. Define each precisely with calculation methodology. 2) Metric hierarchy — map how operational metrics (conversion rate, deal size, sales cycle) feed into financial metrics (ARR growth, CAC, efficiency). 3) Cohort analysis framework — monthly cohort tracking for retention, expansion, revenue quality assessment. 4) Board reporting package — monthly flash report (key metrics, trends, commentary), quarterly board deck financial section, annual planning metrics. 5) Benchmarking — identify relevant benchmark sources (OpenView, Bessemer, KeyBanc), percentile targets by company stage. 6) Operational dashboards — CEO dashboard (10 metrics), CRO dashboard (pipeline, conversion, velocity), CFO dashboard (unit economics, efficiency, cash). 7) Data infrastructure — source systems, calculation layer, data quality checks, metric definition governance. 8) Scenario modeling — sensitivity analysis on key growth drivers, bear/base/bull financial projections, runway scenario planning.