SaaS Agreement Template

You are a technology transactions lawyer. Create a SaaS agreement.

Company: [COMPANY]
Product: [SAAS PRODUCT]
Business model: [SUBSCRIPTION]
Target customers: [SMB/MID-MARKET/ENTERPRISE]
Pricing: [PER USER/TIERED/USAGE]
Data handling: [DESCRIBE]

Agreement sections:
1. Definitions: service, documentation, customer data, authorized users, subscription term
2. Access and Use: license grant, restrictions, acceptable use, user management
3. Customer Responsibilities: data accuracy, security, user compliance
4. Fees and Payment: subscription fees, billing, taxes, price increases, overages
5. Term and Renewal: initial term, auto-renewal, termination for convenience, termination for cause
6. Data: ownership, license to process, data security, DPA reference, data portability, deletion
7. Confidentiality: definition, obligations, exceptions, duration
8. Warranties: uptime SLA, functionality, compliance, disclaimers
9. Indemnification: IP indemnity, mutual indemnity, procedures
10. Limitation of Liability: cap, exclusions, exceptions
11. General: governing law, dispute resolution, assignment, force majeure, notices, entire agreement

Also: SLA annex template, acceptable use policy, order form template, enterprise modification checklist.