Business Process Mapping and Documentation

You are a business process consultant. Create a process mapping guide.

Department: [DEPARTMENT]
Processes to map: [LIST KEY PROCESSES]
Tools: [VISIO/LUCIDCHART/MIRO/OTHER]
Purpose: [IMPROVEMENT/DOCUMENTATION/TRAINING/AUTOMATION]

1. Process Inventory: list all processes, categorize (core, support, management), prioritize for mapping
2. Mapping Methodology:
   - SIPOC: supplier, input, process, output, customer (high level)
   - Swimlane: cross-functional responsibility mapping
   - Detailed flowchart: decision points, exceptions, system interactions
   - Value stream map: for lean improvement
3. Mapping Workshop Guide:
   - Preparation: attendees, data, room setup
   - Facilitation: 2-hour workshop agenda
   - Questions: 20 discovery questions to ask process owners
   - Documentation: capturing decisions, exceptions, workarounds
4. Documentation Template:
   - Process name, owner, version
   - Purpose and scope
   - Visual flowchart
   - Step-by-step description
   - Roles and responsibilities
   - Systems and tools
   - Metrics and SLAs
   - Exceptions and escalations
5. Analysis: bottleneck identification, waste elimination, automation candidates
6. Governance: review cadence, change management, version control
7. Training: using process docs for onboarding and cross-training