Quality Management System Design

Design a quality management system (QMS) for [Company] in [Industry]. Include: 1) Quality policy — mission statement, quality objectives, management commitment, customer focus principles. 2) Process documentation — standard operating procedure (SOP) template, process map format, work instruction template, forms and records management. 3) Quality planning — quality objectives with measurable targets, resource requirements, risk-based thinking integration, quality metrics definition. 4) Document control — document numbering system, revision control process, approval workflows, distribution management, retention schedule. 5) Training and competency — training needs analysis by role, competency assessment methods, training record management, effectiveness evaluation. 6) Monitoring and measurement — inspection and testing procedures, statistical process control, customer feedback integration, internal audit program (schedule, checklist, reporting). 7) Nonconformance management — NCR process, root cause analysis (5 Why, fishbone, 8D), corrective and preventive actions (CAPA), effectiveness verification. 8) Continuous improvement — Kaizen event framework, suggestion program, management review meeting (inputs, outputs, frequency), improvement project tracking. 9) Supplier quality — supplier evaluation criteria, incoming inspection, supplier scorecard, approved supplier list management. 10) ISO 9001 alignment if applicable.